Pensioners who are missing 1984-1989 must request for Manual Verification at any SSS branch.
You cannot request through any other office except the branch
Also,the member must personally file the Request for Manual Verification at the branch. This cannot be coursed through any other office. Follow-ups can only be made through the filing branch, not any other office. Complaints must be coursed through Member Relations unless the complaint is about that department.
Changes to your member records must also be done at the branch, and must be done by the member himself/herself. Remember to get a copy of the document being received.
I hope this helps pensioners and members.
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