Are you with Personnel or Human Resources Unit?

... or any other unit that handles transactions with the Social Security System or other government office?
For example, are you the company representative to SSS?

If you are responsible for SSS transactions, may i advise you to undergo a seminar with SSS so that you are aware of the conditions and requirements regarding eligibility and payment of claims, including application of such claims?

This is to prevent possible denial of your co-employee claims with the Social Security System.  Do not jeopardize your co-employee rights and privileges.

Hope this helps you and the employees of your company.