a friend of mine rhetorically asked this question. we are both SSS members, after all - although i havent filed for any benefits lately...
the answer is probably related to IT - there must have been a change in processing, manual or otherwise. why blame IT? that's the role of IT - to speed things without sacrificing data integrity and security. remember, IT is not just about computerized systems. Computerized systems are doomed to fail without the appropriate manual procedures in place. IT must also consider the business before it changes anything. So if the processing is slower, it must be an IT thing. Now, maybe it is for the safety so dont get angry.
Remember if you have a complaint - bring it up to the right persons.
Sure i know. i have many years in IT, doing things correctly and accurately, and have managed to keep in touch. Many of my friends are in IT, though seriously, a lot of my Sayans batchmates are in the medical profession.
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